When you buy something from us, you're getting a guarantee of happiness (with our products, at least) and support. We design and manufacture all of our stuff right here at our workshop in Bozeman, Montana. These are the best products we know how to make and we'll do all that we can to make sure you get the most out of them. Our rigs and follow focuses are being used right now all over the world and we think of our customers as part of the Hondo crew. If you have any questions, concerns, anecdotes, or suggestions about our gear, don't hesitate to contact us via your preferred medium. We look forward to having you on board.×
We ship every Monday, Wednesday, and Friday, so most orders will ship within one business day. If there's a delay for any reason, we'll call or email to let you know. We ship via the United States Postal Service to almost every country in the world, so if you're not in the US, you can still get our stuff. Keep in mind that you may have to pay import duties. We can't estimate these for you, unfortunately.
You can get exact shipping prices on the checkout page. Make sure to enter the correct country first, our software defaults to Afghanistan and we haven't been able to fix that yet. We have actually shipped a few items to Afghanistan, but it's unlikely you live there, so don't forget to put in the right country for accurate shipping charges.
As for returns, if you don't like our stuff, just send it back to us within ten days in a resaleable condition (don't worry about the packaging) and we'll refund your purchase when it arrives. That said, we're willing to spend hours on the phone with you to resolve any problems you might have. Sometimes a simple tip can turn a seemingly crappy product into the one you dreamed about when you hit the order button, so don't be shy.×